General Terms and Conditions

With these General Terms and Conditions (“GTC”), the relations are regulated between “Delight and Joy” Ltd., hereinafter referred to for short as the “Trader”, on the one hand, and any person – consumer or trader, who visits, uses or registers on the website, hereinafter referred to as the “Visitor”, on the other hand.

These General Terms and Conditions regulate the conditions, procedure, rights and obligations related to:

• Providing paid access to in-person and online trainings, seminars, lectures, webinars and corporate trainings organized by “Delight and Joy” Ltd.;
• The possibility of purchasing online educational products, digital content or services through electronic means;
• Concluding distance purchase and sale contracts with the subject of physical products offered by the Company through the website;
• The conditions for registration, access to content, intellectual property rights, payment method, deadlines, complaints, withdrawal and personal data protection.

Every visitor who loads the website and/or uses its functionalities, including through registration, order or payment, voluntarily, fully and unconditionally agrees to these General Terms and Conditions and undertakes to comply with them.

If you do not agree with any part of the General Terms and Conditions, please do not use the website and the services offered through it.

Section I – Information about the Trader

Art. 1 (1) Trader details:

• Name: “Delight and Joy” Ltd.
• UIC/BULSTAT: 207834084
• Registered office and management address: Blagoevgrad, 104 Todor Alexandrov Str., floor 3
• Correspondence address: Sofia, Lozenets district, 75 Tsanko Tserkovski Blvd.
• Email: info@annagrozdanova.com
• Website: https://annagrozdanova.com/

(2) Control authorities in relation to the activity of the Trader:

• Name: Commission for Consumer Protection
• Registered office and management address: Sofia, 1 Vrabcha Str.
• Correspondence address: Sofia, 1 Vrabcha Str.
• Phone: 0700 111 22
• Website: https://kzp.bg/

Section II – Frequently Used Concepts and Terms

Art. 2

For the purposes of these General Terms and Conditions, the listed terms shall be interpreted and applied according to the following definitions:

• “Browser” – a software application that allows access, visualization and navigation in internet content, including the website of the Trader.
• “Direct marketing” – any form of communication carried out by the Trader with the User, for the purpose of presenting products, trainings, events and services through email, telephone, SMS, social networks or other direct communication channels.
• “Electronic link” – an active element/link on a webpage through which automatic redirection is carried out to other webpages, sections, information resources or external sources.
• “Application for participation” – an electronic form or another type of electronic notification through which the Visitor expresses a wish to join a specific training, course or event organized by “Delight and Joy” Ltd.
• “Malicious actions or omissions” – any actions or omissions that violate the applicable legislation, internet ethics or affect the functioning of the website and the rights of other users, including:
  
  • distribution of malicious software;
  • unauthorized access to systems;
  • sending spam;
  • theft of information;
  • modification of software code;
  • etc.
• “Interface” – the visual and functional environment of the website through which the User interacts with the services, products and content provided by the Trader.
• “Repeatedly” – any action performed three or more times within a period of three months, calculated from the date of the first action.
• “Visitor” – any natural person who has reached the age of 18, legal entity or its representative, who visits the Trader’s website and/or sends an application for participation in training, course, seminar or purchases a product remotely through electronic means.
• “Accidental event” – an unpredictable, extraordinary circumstance of external nature that objectively prevents the fulfillment of the contractual obligations of either party, for example:
  
  • natural disasters;
  • technical failures;
  • military actions;
  • etc.
• “Commercial communications” – any communication sent by the Trader through electronic communication means, including email, SMS, push notification, etc., which contains information regarding current offers, trainings, discounts, new products or services.
• “Contract” – a distance contract concluded between the Trader and the User for the provision of participation in training, course, seminar, corporate event or for the purchase and sale of a physical product, which is carried out through the Trader’s website. These General Terms and Conditions represent an integral part of the contract.
• “Partner” – a legal entity, namely Joyful Life Ltd., UIC: 207834084, with registered office: Sofia, Lozenets district, 75 Tsanko Tserkovski Blvd., floor 3, which provides all digital products/digital content described in item 2 of Section 1 on its own behalf and at its own expense through the platform managed by the Trader. The Partner acts as an independent trader, bears full responsibility for the goods and/or services offered by it, including their quality, compliance with the applicable legislation and fulfillment of obligations toward end users. The use of the platform by the Partner does not lead to the creation of employment, representative, franchise or other dependency relations between it and the Trader.

Section III – Characteristics of the Website

Art. 3 (1)

By using this website, every visitor has access to the following functionalities:

• To view current information about upcoming in-person and online trainings, seminars, events and other products or services offered by the Trader;
• To make electronic statements for the purpose of registering for participation in events, seminars or online trainings, including sending questions, comments or inquiries through the contact forms;
• To conclude distance purchase and sale contracts for physical products;
• To receive detailed information regarding their rights and obligations as a user, the conditions for personal data processing and the available mechanisms for the protection of these rights;
• To subscribe to an electronic newsletter and/or receive marketing and informational correspondence by providing an email address in the relevant form;
• To view news, articles and publications related to the Trader’s activity, as well as to be informed about promotions, special offers and discounts.

(2)

These General Terms and Conditions are applicable to all legal relations arising between the Trader and the Visitors of the website.

Exceptions to their application are permitted only upon explicit written agreement between the parties, in which special conditions different from these are provided.

(3)

The Trader has the right to unilaterally change the design, structure, content and functionalities of the website for the purpose of improving the user experience, without prior notice.

(4)

Visitors have no right to use the website content for commercial purposes without the prior written consent of the Trader, unless otherwise provided.

Section IV – Steps for Concluding a Distance Training Contract

Art. 4 (1)

Every visitor has the right to conclude a distance contract with the Trader for the purpose of participation in an offered in-person or online training, course, seminar or other event.

(2)

The trainings and events are intended for everyone who is seeking a path to inner change – natural persons, company representatives, entrepreneurs, freelancers or people in transition who want to restore their balance, vitality and confidence.

Regardless of professional orientation, they are suitable for anyone who is ready to choose themselves and begin a process of personal transformation through breathing, cold and conscious practices.

Every event is created with care and clarity regarding the goals, benefits and experience it offers.

(3)

Unless otherwise stated, the trainings are conducted in Bulgarian.

In case an event is conducted in another language, this information will be clearly indicated in the description of the specific course.

(4)

In order to submit an application for participation, the Visitor shall go through the following steps:

• Selection of the desired training from the list of upcoming events;
• Completion of an electronic application form containing:
  
  • First and last name;
  • Phone number;
  • Valid email address;
  • Data for issuing an invoice, if desired:
    
    • Company name;
    • UIC;
    • Registered office and management address;
    • Name of the manager;
• Marking agreement with these General Terms and Conditions and the Privacy Policy;
• Sending the application through the confirmation button.

(5)

Within up to 2 (two) working days from sending the application, a representative of the Trader will contact the Visitor by telephone call or email for:

• Confirmation of the application;
• Clarification of participation details;
• Providing information regarding payment methods, unless payment has already been made.

Art. 5 (1)

Every visitor of the website has the right to conclude a distance contract with the Trader for the purchase and sale of a physical product offered by it, under the conditions of these General Terms and Conditions.

(2)

The products offered through the website are clearly marked with description, main characteristics, availability, information about the delivery period and other essential parameters that allow an informed choice by the User.

(3)

In order to place an order, the Visitor shall go through the following steps:

• To select the desired product and add it to the “cart” on the website;
• To fill in delivery details:
  
  • two names;
  • delivery address;
  • phone;
  • email address;
• To choose a preferred method of delivery and payment;
• To confirm agreement with these General Terms and Conditions and the Privacy Policy;
• To finalize the order by pressing the “Order” button or another analogous button indicating completion of the process.

(4)

After receiving the order, the Trader sends an automatic confirmation by email, containing information about the ordered product, an estimated delivery period and instructions for making payment, if payment has not been made at the time of the order.

(5)

The contract is considered concluded from the moment the User receives confirmation of acceptance of the order by email, unless the Trader notifies of inability to fulfill it due to exhausted availability, error in the description or other objective reasons.

(6)

The Trader reserves the right not to process or to cancel an order if:

• The product is not available;
• There is reasonable suspicion of abuse or false data;
• Payment has not been received within the specified period, if applicable;
• Unforeseen circumstances arise, for which the Trader will notify the user within a reasonable period.

Art. 6 (1)

The contract between the Trader and the Visitor in relation to seminars, online trainings and events is considered concluded from the moment of sending a confirmation email by the Trader, containing details about the selected training and conditions for participation, after the conducted communication.

(2)

In case payment is not made within 5 (five) working days from the sending of the confirmation email, the application is considered automatically cancelled, without the need for additional notification.

(3)

The Trader reserves the right to refuse confirmation of an application or to terminate the procedure for concluding a contract in case of:

• Suspicion of abuse or provision of false data;
• Reaching the maximum number of participants;
• Occurrence of a force majeure circumstance or technical reasons;
• Other objective reasons for which it does not owe reasoning.

(4)

In the cases under paragraph 3, the Visitor will be notified by email within up to 2 (two) working days from submitting the application.

Art. 7 (1)

All prices indicated in the platform are in Bulgarian leva, excluding value added tax (VAT), but with all other taxes and fees charged, unless expressly stated otherwise.

(2)

Every payment made to the Trader is paid by bank transfer or by debit/credit card and is accounted for in accordance with Bulgarian legislation, and the relevant expense-justifying document/invoice is issued, which is sent to the Client in original or as an attachment to an electronic message by the Trader.

(3)

In case of a wish to issue an invoice to a legal entity, the relevant representative must state this at the time of sending the application, but no later than the moment of its confirmation by telephone or electronically.

In this case, it is necessary to provide the necessary data for this:

• Name of the legal entity;
• UIC;
• Registered office and management address;
• Accountable person/manager.

(4)

Payment by bank transfer ordered by the Client is made to the following bank account:

• Bank: OBB
• BIC: RZBBBGSF
• IBAN: BG81RZBB91551010190661

For the reason of the bank transfer, it should be unequivocally stated that the price of a ticket for SEMINAR date………. is being paid, as well as the first and last name of the USER and the PARTICIPANT in the seminar, if different from the USER.

(5)

For all digital products provided through the website by the Partner, as well as physical products, payments are made by debit or credit card through the Stripe payment instrument or by bank transfer to the following account:

• Bank: DSK
• BIC: STSABGSF
• IBAN: BG35STSA93000030873105

Art. 8

In relation to training or a physical product that is provided promotionally together with other trainings or physical products in a package or in a complete program, the price for the respective package applies only in its entirety and the respective discount is not offered only for separate trainings or physical products.

Section V – Rights and Obligations of Visitors and Clients

Art. 9

Within the website and platform of “Delight and Joy” Ltd., there are two main roles of users, and their rights and obligations are determined depending on their actions:

• Visitor – any natural or legal person who accesses the website one or more times, or has sent an application for participation in training, an event or has made an inquiry;
• Client – a person who has at least one confirmed application for training, participation in an event or confirmed order of a physical product.

Art. 10

Visitors have the following rights:

• To access the website for the purpose of viewing current offers for trainings, events and products;
• To view news, blog articles and other informational materials related to the Trader’s activity;
• To contact the Trader when information is needed about trainings, products, deliveries or technical support;
• To fill in personal data in contact forms, applications for participation in trainings or product orders;
• To notify the Trader in case of suspicion of violation of intellectual property rights or abuse of the website content;
• To voluntarily subscribe to an electronic newsletter or marketing messages, upon explicitly given consent;
• To provide feedback, recommendations or ideas regarding improvement of the platform or the conducted trainings and products.

Art. 11

Visitors undertake the following:

• To use the website in good faith, in accordance with the legislation of the Republic of Bulgaria and these General Terms and Conditions;
• Not to undertake actions that may obstruct or disrupt the functioning of the website;
• Not to carry out unauthorized access to servers, databases or other protected systems of the Trader;
• Not to distribute or copy content from the website for commercial purposes without prior written consent;
• Not to abuse the provided contact forms or order systems;
• Not to use foreign or false data when applying for participation or ordering a product.

Art. 12

Clients, in addition to the rights of visitors, also have the following rights:

In case of a concluded contract for training or participation in an event:

• To receive detailed information about the event, schedule, program and conditions of participation;
• To receive an expense-justifying document/invoice for the payment made;
• To participate in the training/event and to receive access to all materials, services or bonuses specified in its description, for example:
  
  • coffee breaks;
  • lunch;
  • recording of the event.

In case of a concluded contract for the purchase of a physical product:

• To receive confirmation of the placed order and information about the method of delivery;
• To receive the purchased product in accordance with its description, within the agreed period and at the selected address;
• To choose between delivery to a courier office or to a personal/business address;
• To exercise the right of withdrawal from the contract within the period provided by law, where applicable;
• To receive an invoice or another document certifying the purchase.

Art. 13

Clients, in addition to all obligations of visitors, undertake:

In case of trainings and events:

• To make full payment under a confirmed application within up to 3 (three) working days;
• To maintain confidentiality regarding the communication, program and provided materials, unless otherwise agreed;
• To use the provided resources, including videos, documents, presentations, etc., only for personal purposes, without distributing them;
• Not to record or share content from the training without the explicit written consent of the Trader;
• To show respectful and constructive behavior toward the other participants, organizers and lecturers;
• To follow the instructions and guidelines given during the event by the organizers or presenters.

In case of withdrawal from participation up to 14 calendar days before the start of the seminar, the amount paid for the ticket shall be refunded in full.

In case of withdrawal less than 14 days before the seminar, the amount shall not be refunded, unless the seminar is cancelled by the organizer.

If the participant cannot attend and is within the 14-day period, they have the possibility to provide their place to another participant, and prior notification of the organizer by email is required with the three names and details of the new participant no later than 24 hours before the start of the event.

In case of purchasing physical products:

• To provide accurate and complete information for delivery address and contact;
• To accept the delivery of the product personally or through an authorized person;
• To visit a courier office within a reasonable period, in case they have chosen this method of receiving;
• To inspect the product upon receipt and, if necessary, to notify the Trader in a timely manner of missing items or inconsistencies;
• To use the product according to the instructions, where such are provided.

Section VI – Rights and Obligations of the Trader

Art. 14

The Trader has the following rights:

• To send advertisements and/or commercial communications electronically, including by email or text messages, to visitors and clients, where their consent for this exists;
• To provide information regarding trainings or physical products for the purpose of making an offer to conclude a distance purchase and sale contract with an unlimited circle of persons;
• To receive in advance the announced price for the requested trainings by bank transfer or by another method available on the website;
• To provide promotional conditions to separate groups of persons at its discretion or upon fulfillment of pre-determined conditions;
• To restrict the access of certain visitors in case of suspicion of abuse or non-compliance with national or European legislation, as well as in case of violation of these General Terms and Conditions;
• Temporarily or for a long-term period of time to terminate the offering of certain trainings or products, in the presence of objective impossibility for their organization, respectively delivery, or for another reason, without explicitly notifying the interested parties;
• To refuse applications for trainings without the need to explicitly notify of the reasons requiring such actions, provided that it notifies the interested party no later than 2 working days after receipt of the application;
• To store and process personal data of persons, provided that it has received their explicit consent for this, or in the presence of a legitimate interest requiring such actions;
• To use the comments, reviews and ratings of clients for promotional purposes, including in social networks;
• To use all civil, administrative and criminal law means for the purpose of protecting copyright;
• To share personal data with third parties that have a role in the management, maintenance and development of the website, provided that it bears responsibility for their actions as for its own and in accordance with the Privacy Policy;
• To use external contractors in relation to separate activities, such as catering, filming of trainings, delivery of products and others.

Art. 15

The Trader has the following obligations toward all interested persons using the platform:

• To maintain the website in good technical condition, responding in a timely manner in case of a technical problem or inconsistency with the usual functioning, including in case of reporting of bugs or other technical problems by a third party;
• To guarantee the rights and legitimate interests of the interested persons and to assist when necessary for their exercise, including in or in connection with the performance of a training contract and in relation to the processing and storage of personal data;
• To provide access to all clients who have paid for the relevant training with the previously announced lecturer, except in the expressly provided cases according to these General Terms and Conditions;
• To fulfill all its obligations in connection with delivery and transfer of ownership in the presence of a concluded distance purchase and sale contract for physical products;
• To explicitly notify clients in case of a change in the date, starting time or location of the event, no later than 24 hours from the occurrence of the respective event requiring the change;
• To timely inform all third parties about any changes related to the General Terms and Conditions, the Personal Data Protection Policy, the delivery conditions and all other substantial changes that directly or immediately may affect the provided personal data or the performance of the distance purchase and sale contract;
• To bear responsibility according to these General Terms and Conditions, as well as in other cases expressly specified by law.

Section VII – Conduct of Trainings. Changes to Announced Trainings

Art. 16

(1) The Trader conducts the trainings in accordance with the program previously announced on the website, while reserving the right to make minor changes to the training content or the duration of individual modules due to objective reasons or for the purpose of improving the quality of the training.

(2) In the event of unforeseen circumstances related to the lecturer or the technical provision of practical sessions, the Trader may change the date of the training. In such cases, the Trader is obligated to notify registered participants within 2 business days from becoming aware of the respective circumstance.

(3) The Trader has the right to cancel a training or reschedule it to another date if less than 70% of the planned number of participants have registered no later than 3 calendar days before the event.

(4) In the event of a change in the training date or cancellation of the training, the Client has the right to choose between the following options:

• Participate in the same training on a new date;
• Participate in another training of their choice, which must take place no later than 9 months after the date of the changed or canceled training.

(5) If the Client chooses another training and its price is higher, the Client shall pay the difference. If the price of the newly selected training is lower, the remaining amount may be used as a discount for another training within 6 months or converted into a voucher that may be transferred to a third party.

(6) At the Trader’s initiative, the full amount paid may be refunded in the event of a canceled training if the Client explicitly refuses to take advantage of the options listed above.

(7) The Client has the right to withdraw within 14 days from the date of confirmation of the participation request, provided that the withdrawal is exercised when fewer than 14 days remain before the event.

Art. 17

(1) In the event of technical or organizational difficulties that prevent the normal conduct of a training or seminar session, the Trader shall take timely measures to restore normal conditions or, where necessary, make adjustments to the program so that the training process continues without significant deviation from the originally planned content.

(2) In the event of an unforeseen change in the announced lecturers or event facilitators, the Trader reserves the right to appoint a substitute with the necessary expertise and relevant professional experience, while guaranteeing that the quality and thematic focus of the respective training program will be fully preserved.

Section VIII – Delivery Terms

Art. 18

(1) The Trader is responsible for organizing the delivery and transfer of goods to the Client through an external courier within 24 hours from the moment of the order, but no later than the first business day after receiving the order through the online store.

(2) Clients have the right to choose the courier that will deliver the goods subject to the distance sales contract. They may choose whether the goods are delivered to an address specified by them or to an office of the respective courier.

(3) The Trader delivers goods subject to distance sales contracts within the territory of the European Union.

Art. 19

(1) If the Trader is unable to deliver the goods subject to the distance sales contract due to lack of availability, the Trader is obligated to notify the Client within 24 hours from the moment the lack of availability is established.

(2) In the event of inability to fulfill the order due to lack of stock and prior payment by the Client, the Trader shall refund the paid amounts as soon as possible, but no later than 10 business days.

(3) The Trader is obligated to package the goods appropriately in order to preserve their integrity and original condition until delivery to the Client.

Art. 20

(1) Unless otherwise stated on the respective product page or category, the standard delivery period for any product is between 1 and 5 business days from receiving order confirmation.

(2) During promotional campaigns, including national holidays in the Republic of Bulgaria, the delivery period may be extended up to 10 business days.

(3) In the event of incorrect delivery information or in other cases where, due to the volume and/or nature of the order or unforeseen circumstances, a longer delivery period is required, the Client shall be notified in a timely manner.

(4) All Clients are informed that combining orders, adding products, or removing products from already completed orders is not possible. Each order is processed and delivered separately according to the order in which it was received.

Art. 21

(1) Access to purchased digital products from the Partner is provided via email sent to the Client’s registered email address, containing direct links to video content and accompanying materials.

(2) The links are sent within 24 hours after payment confirmation through an automated system or manually by a Partner administrator.

(3) In the event of technical difficulties accessing video content, the Client may contact the Partner’s technical support using the contact details provided in the confirmation email.

(4) The provided links are personalized for the specific Client and may not be shared with third parties or used for unauthorized access to the content.

Section IX – Intellectual Property Rights and User-Generated Content

Art. 22

(1) All elements published on the website, including names, logos, graphic design, texts, photographs, video content, presentations, advertising banners, and other resources related to the Trader’s activities are protected under applicable intellectual property legislation.

(2) The methods, concepts, and training materials provided during events or online courses are the exclusive property of the Trader unless explicitly stated that they are used under license or agreement with third parties.

(3) Clients may use the received materials solely for personal purposes and in connection with participation in a specific event or training.

Any reproduction, copying, or commercial use without prior written consent from the Trader is prohibited.

(4) Any additional use beyond the permitted scope requires explicit written authorization from the Trader.

(5) Citing the source or adding a link to the Trader’s website shall not be considered permission to use or republish content.

Art. 23

(1) The Trader may provide Clients with the opportunity to share feedback regarding purchased products, completed trainings, or conducted events.

(2) By publishing a review, the Client grants the Trader the right to use the content of that review free of charge, for an indefinite period and on a non-exclusive basis, including for promotional purposes.

(3) The Trader reserves the right to moderate, edit, or remove published reviews and comments when they:

• contain false, misleading, or unverified information;
• include offensive or inappropriate language;
• violate copyrights or other third-party rights;
• have unauthorized advertising purposes;
• disclose sensitive or confidential information.

Art. 24

(1) Audio or video recording of trainings, seminars, or other events organized by the Trader is not permitted without prior authorization.

(2) When providing electronic access to training resources or materials, the Trader may implement appropriate technical measures against unauthorized distribution.

Art. 25

(1) All digital products provided by the Partner, including video lectures, audio recordings, text materials, presentations, and interactive exercises, are protected by copyright law and represent the exclusive property of the Partner or licensed materials.

(2) Clients receive a limited, non-exclusive right for personal use of purchased digital content, which does not include:

• Copying, downloading, or storing materials outside the authorized platform;
• Sharing access credentials or content with third parties;
• Public display, broadcasting, or distribution of materials;
• Commercial use, training activities, or resale;
• Modification, adaptation, or creation of derivative works.

(3) The Partner applies technological protection measures for digital content, including download restrictions, watermarking, and access tracking.

(4) In the event of copyright infringement or unauthorized sharing of digital content, the Partner reserves the right to immediately terminate access and seek legal liability.

(5) Clients may use ideas and concepts from digital products in personal practice but may not teach, sell, or present them as their own without written permission.

Art. 26

Failure to comply with copyright protection conditions may result in restricted access to trainings, materials, or other resources. In severe cases, the Trader reserves the right to seek legal liability.

Section X – Liability of the Trader

Art. 27

The Trader shall not be liable for direct or indirect damages in the following cases:

• force majeure events;
• temporary website unavailability;
• canceled events beyond the Trader’s control;
• subjective dissatisfaction;
• device damage;
• incorrect delivery address provided by the Client.

The Trader shall be liable in cases involving:

• failure to conduct announced training;
• significant deviations from announced programs;
• failure to provide promised materials;
• denial of access despite fulfilled obligations;
• defective or damaged products.

The total liability of the Trader is limited to the amount actually paid by the Client unless greater damages are established by court.

Art. 28

The Trader does not guarantee specific results from participation in training programs.

The Trader is not liable for incidents caused by participants failing to follow instructions or safety measures.

The Trader is not liable for lost profits, missed opportunities, or indirect losses.

Art. 29

In case of force majeure preventing training delivery or product delivery, the Trader may:

• offer a new training date;
• provide a replacement product;
• issue a full refund within 14 days.

Section XI – Personal Data Protection

Art. 30

The Trader processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian legislation.

The Trader processes personal data:

• for contractual performance;
• based on explicit consent.

Detailed information is available in the Privacy Policy published on the platform.

Section XII – Special Consumer Protection Clauses

This section applies only to Clients who qualify as consumers under Bulgarian consumer protection law.

It includes provisions regarding:

• product characteristics;
• shipping costs;
• advance payments;
• right of withdrawal;
• legal guarantees;
• digital product withdrawal rights;
• non-returnable products;
• product replacements.

Section XIII – Final Provisions

Art. 41–51

These provisions regulate:

• amendments to the Terms and Conditions;
• electronic communication validity;
• photo/video consent during events;
• applicable Bulgarian law;
• dispute resolution;
• transfer restrictions;
• special contractual provisions;
• effective date of these Terms.

These General Terms and Conditions enter into force as of 01.07.2025.

‍